Field Service Manager
<p>FIELD SERVICES MANAGER</p><p><br></p><p>Salary: £35,000–£40,000</p><p>Contract: Permanent, full-time</p><p>Location: Bradley Stoke, North Bristol</p><p>Working pattern: Monday to Friday, 8:30am–5:00pm, 37.5 hours per week</p><p>Office requirement: 5 days per week onsite</p><p><br></p><p>We are recruiting an experienced Field Services Manager to lead a regional team of Field Service Engineers within a busy maintenance operation.</p><p><br></p><p>Based onsite at the Bradley Stoke office five days per week, you’ll be responsible for planning and coordinating field-service activity, ensuring customer contracts are fulfilled, Service Level Agreements are met and engineers deliver consistently high standards of work.</p><p><br></p><p>This role would suit an organised and confident people manager with experience of scheduling field-based teams, managing operational performance and delivering excellent customer service.</p><p><br></p><p>KEY RESPONSIBILITIES</p><ul><li>Lead and manage a regional team of Field Service Engineers</li><li>Plan and schedule preventative maintenance work at least three months in advance</li><li>Coordinate emergency callouts and unscheduled work efficiently and cost-effectively</li><li>Manage the out-of-hours on-call rota to ensure customer Service Level Agreements are met</li><li>Coordinate remedial and return visits, including resources, quotations, parts and logistics</li><li>Ensure completed work orders are closed and ready for invoicing</li><li>Create new service plans and communicate requirements to the field-service team</li><li>Review productivity, scheduling and financial reports to identify improvements</li><li>Monitor performance against agreed objectives and Key Performance Indicators</li><li>Identify training and development needs across the engineering team</li><li>Support performance management, disciplinary and grievance processes when required</li><li>Ensure engineers understand and follow health and safety requirements</li><li>Confirm that the team has the correct PPE, uniform, tools and equipment</li><li>Manage time, attendance, overtime approvals and business expenses</li><li>Build strong relationships with customers, suppliers and internal departments</li><li>Maintain high standards of customer service across the regional operation</li></ul><p><br></p><p>WHAT WE’RE LOOKING FOR</p><p><br></p><p>You’ll be an approachable and resilient manager who can balance operational priorities, customer requirements and the needs of a field-based engineering team.</p><p><br></p><p>You should have:</p><ul><li>Previous experience managing field-based engineers, technicians or service teams</li><li>Strong planning, scheduling and organisational skills</li><li>The ability to prioritise work and make confident operational decisions</li><li>Excellent communication and people-management skills</li><li>Experience delegating work and holding team members accountable</li><li>The ability to motivate a team and recognise strong performance</li><li>Good general IT and reporting skills</li><li>A strong understanding of customer service and Service Level Agreements</li><li>Experience supporting performance, training and development</li><li>The ability to work onsite at the Bradley Stoke office five days per week</li><li>FIA Foundation knowledge or an equivalent understanding of fire-detection and alarm systems</li></ul><p><br></p><p>DESIRABLE EXPERIENCE</p><ul><li>Experience working within the fire-safety, maintenance or field-service sector</li><li>Knowledge of BS 5839-1</li><li>Additional FIA technical or specialist training</li><li>ILM or an equivalent leadership or management qualification</li><li>Experience using workforce scheduling, finance or HR systems</li></ul><p><br></p><p>WHY APPLY?</p><p><br></p><p>This is an excellent opportunity to take ownership of a regional field-service operation and lead a team delivering essential maintenance services to customers.</p><p>You’ll play a key role in improving productivity, maintaining service standards and developing a positive, accountable team culture.</p><p><br></p><p>If you’re an experienced service manager who enjoys leading people, solving operational challenges and keeping customers at the centre of delivery, we’d love to hear from you.</p><p><br></p><p>Apply now with your CV to be considered.</p>
