Head of User Experience
<p>Head of UX</p><p><br></p><p><strong>Location:</strong> UK / Europe – Remote</p><p><strong>Salary:</strong> £80,000–£120,000 depending on experience</p><p><br></p><p>We’re partnering with a growing B2B SaaS technology company to appoint its first Head of UX.</p><p><br></p><p>The business has built a multi-product software platform used by enterprise customers operating in complex environments. As the platform has grown, so has the need for greater consistency, stronger UX standards and a more unified approach to how users experience the product.</p><p><br></p><p>This is a newly created role with the opportunity to define what great UX looks like across the business.</p><p><br></p><p>You’ll lead an existing team of 3 designers across Europe, while remaining close to the product and the work yourself. This isn’t a role for someone looking to introduce lengthy discovery processes or layers of design governance. The environment moves quickly, and the successful person will know how to combine thoughtful, high-quality UX with rapid iteration and commercial pace.</p><p><br></p><p>What You’ll Do</p><ul><li>Own the UX vision, principles and standards across a complex, multi-product B2B SaaS platform.</li><li>Lead, develop and provide direction to a distributed team of three designers.</li><li>Create greater consistency across a platform that has evolved significantly over several years.</li><li>Establish clear UX measures and KPIs, taking accountability for the quality and effectiveness of the user experience.</li><li>Work closely with Product and Engineering to shape new features and improve existing workflows.</li><li>Balance user research and discovery with the need to make decisions and iterate quickly.</li><li>Review existing journeys and identify opportunities to simplify complex workflows and improve usability.</li><li>Develop and evolve the design system and reusable patterns across products.</li><li>Introduce modern AI-enabled design workflows, including tools such as <strong>Claude</strong>, rather than relying solely on traditional Figma-first processes.</li><li>Remain hands-on where needed, particularly on important or complex product challenges.</li></ul><p><br></p><p>What We’re Looking For</p><p>You’ll have significant UX/Product Design experience within B2B SaaS, ideally involving complex software, multiple products or sophisticated user workflows.</p><ul><li>Experience having operated successfully within a startup or scale-up environment.</li><li>Can demonstrate designing and improving complex B2B software products.</li><li>Have a strong point of view on what excellent UX looks like and can articulate the reasoning behind their decisions.</li><li>Are comfortable making decisions with imperfect information and iterating quickly.</li><li>Have experience leading or mentoring designers while remaining close to delivery.</li><li>Can establish meaningful UX standards, measures and team KPIs.</li><li>Understand how to create consistency across a growing or established product platform.</li><li>Have experience building, evolving or working extensively with design systems.</li><li>Are actively using modern AI tools within the design process, with familiarity with Claude / Claude-assisted design workflows particularly valuable.</li><li>Can work effectively with Product and Engineering in a fast-moving environment.</li></ul><p><br></p><p>Please reach out to find out more!</p>
