[Hiring] WFM Scheduling Analyst I @Teleperformance

Role Description

Business Intelligence (BI) Data Analysis work includes:

  • Analyzing business intelligence data to inform business and product decisions
  • Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses
  • Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends
  • Partners with other areas of the business (e.g., Marketing, Logistics, Customer Service, etc.) to model the outcome of implementing potential business strategies

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Qualifications

  • Professional/university degree
  • Approximately 1-2 years of practical professional experience in a particular area

Requirements

  • Ability to analyze business intelligence data
  • Experience in blending historical data from various sources
  • Skills in identifying and analyzing industry trends
  • Collaboration with other business areas

Benefits

  • Environment where employees feel valued, inspired, and supported
  • Commitment to employee happiness and healthy work-life balance
  • Culture of inclusion and diversity

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

We cultivate lasting client relationships and make positive contributions to our local communities.

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