HP Service Desk Coordinator
JOB DETAILS
START DATE: BY MONDAY 15TH JUNE
You will act as the coordination hub for key customer accounts, ensuring service performance is monitored, managed, and continuously improved. You will help keep everything moving smoothly behind the scenes while ensuring customers always feel informed, supported, and valued.
This is not just a reactive service desk role - it is a role for someone who enjoys spotting patterns, improving processes, and making service delivery better every day.
- Monitor and manage bespoke customer service portals to ensure accuracy and visibility
- Log, track, and update service calls on internal systems with precision
- Liaise confidently with customers, internal teams, and external suppliers to resolve issues
- Produce regular and ad hoc reports using Excel to support service performance tracking
- Analyse monthly performance data and challenge trends to drive improvement
- Support SLA and KPI delivery across priority accounts
A typical working pattern is Monday to Friday, either 08.00 - 17.00, 08.30 - 17.30 or 09.00 - 18.00 with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week after probationary period.
SKILLS AND EXPERIENCE REQUIRED
- Previous experience in a customer service role
- Comfortable communicating with people in a clear, polite, and professional way
- Able to stay organised, follow processes, and manage multiple tasks at once
- Takes responsibility for completing work accurately and on timeCareful and consistent when recording information and updating systems
- Good written and verbal communication skills, with the ability to remain calm and professional
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business.
BENEFITS
- Flexible working options
- 33 days holiday including bank holidays
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
#J-18808-Ljbffr Experience: 1 year required