IT Help Desk Support - No Experience Required

Want to break into IT support but do not have the experience employers are asking for?

This could be your route in.

Placemently helps people build the skills, qualifications and practical knowledge needed to pursue a career in IT help desk support.

No IT background. No previous technical support experience. Just the willingness to learn.

What You’ll Get

You’ll receive 100+ hours of training covering:

  • CompTIA A+ Core 1 and Core 2

  • CompTIA IT Fundamentals+

  • CompTIA Cloud Essentials+

  • Hardware and software troubleshooting

  • Windows, macOS and Linux support

  • Networking and connectivity issues

  • Active Directory and Microsoft 365

  • User account administration

  • Ticketing systems and service desk processes

  • Remote support and endpoint security

  • Practical service desk simulations

  • CV and interview support

  • Employment support

These CompTIA certifications are internationally recognised and can support applications for roles in the UK and overseas.

Who Is This For?

You could be:

  • A career changer

  • A recent school, college or university leaver

  • Working in another industry

  • Returning to work

  • Someone looking to break into technology

Previous IT qualifications are not required.

Train Now. Pay After Employment.

Start your training without paying the full programme cost upfront.

Build your skills, work towards your certifications and receive employment support, with the main programme payment becoming payable once you secure employment, subject to the programme terms.

Limited Places

Only 10 places are available in this region.

Not everyone who applies will be accepted. We’ll assess your goals and commitment before offering you a place.

Ready to Start?

Stop waiting for someone to give you experience.

Build the skills. Get qualified. Work towards your first career in IT support.

Apply now to speak with a Placemently adviser.

Train now. Pay after employment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...