Medical Billing Customer Service Representative

Job Description:

  • Answer inbound calls regarding patient statements, insurance payments, and account balances
  • Provide accurate information about patient accounts, billing history, and charges
  • Process credit card payments over the phone
  • Document call details, account inquiries, and actions taken
  • Escalate complex billing disputes and concerns to the appropriate department
  • Deliver friendly, professional service while handling sensitive billing questions
  • Help patients navigate billing questions with professionalism, patience, and care

Requirements:

  • 1 year of call center or customer service/office experience
  • Strong verbal and written communication skills
  • Basic computer skills and ability to learn new systems
  • Excellent attention to detail and accurate documentation skills
  • Ability to multitask and process information efficiently
  • Calm, professional approach when handling challenging calls
  • Patient-focused attitude and commitment to quality customer service
  • Must live in one of the listed states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits:

  • Shift differential: extra $1/hr for nights and weekends
  • Paid training, typically 1 week in length from 9:00am–6:00pm EST
  • Full-time, 40 hours
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