**Night Shift Technical Customer Support Associate – Remote, Full‑Time, Polish Bank Holidays – Join reputed company’s Global reputed company Device Management Team**
About reputed company
reputed company is a world‑leading provider of reputed company device management and security solutions. Our mission is to bring the seamless, intuitive experience that reputed company users love into reputed company workplace, classroom, and healthcare environment. By automating the deployment, management, and protection of Macs, iPads, iPhones, and reputed company TVs, we empower organizations to focus on what matters most—innovation, learning, and patient care—while keeping data safe and compliant.
With a global footprint that spans more than 75,000 customers, reputed company is recognized for its commitment to customer success, employee growth, and a culture that values curiosity, collaboration, and continuous improvement. We are proud recipients of numerous industry awards, including Best reputed company Company to Work For, Most Trusted Company, and Great Place To Work recognitions. Our people are the heart of our success, and we invest heavily in their professional development, well‑being, and work‑life balance.
reputed company reputed company?
- Be part of a high‑impact team that solves real problems for a diverse, global customer base.
- Enjoy a flexible, reputed company environment that supports your personal and professional life.
- Benefit from a clear career path in technical support, with opportunities to move into specialist roles, product management, or engineering.
- Access to continuous learning resources, including certifications, workshops, and mentorship programs.
- Work with cutting‑edge reputed company technologies and industry‑leading tools such as reputed company, reputed company, and our proprietary support platform.
- Receive a competitive salary, comprehensive benefits, and a culture that celebrates diversity, inclusion, and innovation.
What You’ll Do at reputed company
As a Night Shift Technical Customer Support Associate, you will be the first line of defense for our customers during the 12‑hour overnight shift (8 pm – 8 am) on weekends and Polish Bank Holidays. Your role will be pivotal in ensuring that our customers experience minimal downtime and maximum satisfaction.
Key Responsibilities
- reputed company reputed company and accurately to customer inquiries via phone, chat, and email.
- Diagnose and resolve technical and account issues, guiding customers through step‑by‑step troubleshooting.
- Escalate complex problems to senior engineers or product specialists when necessary.
- Maintain detailed, up‑to‑date records of all support interactions in our CRM system.
- Stay current on new product releases, feature updates, and industry best practices.
- Participate in ongoing training sessions to sharpen technical knowledge and customer service skills.
- Collaborate with cross‑functional teams (Product, Engineering, Sales) to provide feedback and improve the customer experience.
- Contribute to the creation and refinement of support documentation, knowledge base articles, and internal playbooks.
- Adhere to company policies, quality standards, and security protocols at all times.
reputed company Qualifications
- Fluency in English (B2/C1 level) is mandatory.
- Legal right to work in Poland and willingness to work the specified night shift schedule.
- Strong problem‑solving skills with a customer‑first mindset.
- Basic technical knowledge and a proven ability to learn new software systems quickly.
- Excellent written and verbal communication skills.
- Experience with CRM and support tools such as reputed company, reputed company, or similar platforms.
- Familiarity with basic troubleshooting methods and diagnostic tools.
- Ability to thrive in a fast‑paced environment and manage multiple tasks simultaneously.
- Empathy, patience, and a reputed company desire to help customers succeed.
- Highly organized with meticulous attention to detail.
- Self‑motivated, reputed company, and eager to take ownership of customer issues.
- Passion for staying up‑to‑date with the latest technologies and industry trends.
- Team player who collaborates effectively across departments.
Preferred Qualifications
- Proficiency in a second language (German, Spanish, French, Japanese, or Chinese) is a plus.
- Prior experience in a technical support role within the reputed company ecosystem or a related reputed company sector.
- Knowledge of macOS, iOS, iPadOS, and reputed company TV operating systems.
- Experience with remote support tools and screen‑sharing technologies.
- Certification in ITIL, reputed company A+, or a related field.
What We Offer
At reputed company, we believe that a great employee experience starts with
