Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester - Three New Bailey, Telford, Worthing

Job Summary
Discover a career in your hands at HMRC. Whether you\'re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\'s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK\'s tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work — allowing HMRC to focus its resources where they can deliver the greatest impact.

CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC\'s wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.

Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.

Job Description
Our Programme Delivery Managers are accountable for the delivery of complex products / services / Programmes that are being delivered by multiple teams or have high technical or political risk.

You will have experience across a range of products / services / Programmes / Projects, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation.

You will coach and mentor delivery managers as well as have some line management responsibility.

You will use your knowledge and experience of Delivery Management to coach and mentor teams and colleagues.

You will encourage and facilitate continuous improvement and identify and remove blockers to delivery.

You will help ensure that CDIO applies the latest in innovation and ways of working and help spread those practices across the wider estate.

The complexity or breadth of programmes will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Our Programme Delivery Managers are accountable for the delivery of complex products / services / Programmes that are being delivered by multiple teams or have high technical or political risk.

You will have experience across a range of products / services / Programmes / Projects, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation.

You will coach and mentor delivery managers as well as have some line management responsibility.

You will use your knowledge and experience of Delivery Management to coach and mentor teams and colleagues.

You will encourage and facilitate continuous improvement and identify and remove blockers to delivery.

You will help ensure that CDIO applies the latest in innovation and ways of working and help spread those practices across the wider estate.

The complexity or breadth of programmes will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Person specification

Responsibilities
As a Programme Delivery Manager, you will be responsible for:

• The end-to-end delivery of one or more large and/or complex IT programmes / portfolios of change.
• Production of end-to-end Programme IT delivery plans.
• Identification, management and mitigation of IT risks, issues and dependencies at a programme level.
• Building and maintaining effective and collaborative relationships in order to achieve successful outcomes for the business.
• Reporting against and communicating project deliverables, progress and benefits to a wide range of stakeholders across senior grades.
• Communicating and championing the Programme/team vision, aligning it to the wider programme priorities and goals.
• Engaging, building and maintaining teams, both internally and externally, identifying the people and skills needed to continuously deliver.
• Line management of Senior IT Delivery Managers.
• Supporting Programme delivery via escalation management, guidance and performance management.
• Resource & Capacity Management of teams across the Programme / portfolio of change they are responsible for.
• Supporting the Profession Lead to build the professional framework in which their staff operate.

This role requires flexibility to travel to other office locations across the organisation. Overnight stays may be necessary to support business priorities, attend meetings, and maintain effective collaboration with colleagues.

Essential Criteria

• Delivering large, complex, technical or IT-enabled change projects or programmes against a backdrop of large-scale organisational change.
• Experience in commercial management of project costs, financial monitoring, and ensuring value for money.
• Programme Governance including creating and managing a programme plan and tracking risks / issues / dependencies / cost management.
• Utilising both Agile and Waterfall methodologies and utilise industry standard management tools.
• Creating, Leading, Directing and supporting a team of professionals: including appraisals and professional development.
• Building and maintaining positive and effective relationships with senior stakeholders across a large and complex organisation, influencing required stakeholders, as well as managing supplier requirements, expectations, and value.
• Proven experience in developing and maintaining resource plans that optimise utilisation of people, technology, and budget to meet changing business needs.

Additional Information - Transitional Sites
For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it\'s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Include

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues\' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How To Apply
As part of the application process, you will be asked to provide the following:

• A name-blind CV including your Employment History and key achievements featuring at least your most recent 3 roles. You CV is all about summarizing your skills, knowledge and experience reflect the key responsibilities of the role limited to maximum 250 words per role.
• A 1,000 word Personal Statement. Your Personal Statement (max 1,000 words) should be used to describe how your skills and experience would be suitable for the advertised role, referring to the essential criteria outlined in the advert.

Further details around what this will entail are listed on the application form.

Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift, your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview
The interview will be 1 hour in length and will be held by a 3-person panel. During the panel interview, you will be asked experience-based questions to further explore what you have done and are capable of.

You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness.

Interviews will take place virtually, via video link.

Sift and interview dates to be confirmed.

Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: – Use the subject line to insert appropriate wording for example – \'Please re-open my application –
(insert vacancy ref)
& vacancy closing date
(insert date)
.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we\'ll let you know via your Civil Service Jobs