Remote Support Engineer

Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare.

We are looking for a Remote Service Engineer to join their team providing first line technical support to customers across the UK & Europe.

Key responsibilities will include

  • Provide first point of contact for HPLC, GC-MS instrument repairs, resolving issues via telephone and video call
  • For any escalated issues you will work closely with the Field Service team helping to organise site visits and bringing them up to speed on the instrument issues
  • Travel on-site with the Field Service teams for installations and training
  • Identify areas for process / product improvement
To be considered for this position you will have/be:
  • BSc, MSc in a relevant Scientific field
  • Experience troubleshooting & maintaining complex scientific instrumentation
  • Knowledge of HPLC, GC, MS instruments and associated software
  • A minimum of 2 years’ experience in a scientific or field service environment
  • Comfortable with occasional travel (~20%)
  • Excellent communication skills and ability to work well with customers in challenging situations
This is a great opportunity to step into the world of Field Service and join a team that will provide you with extensive support, training and opportunities to grow your career. Apply now to learn more about this opportunity!

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Keywords: Chromatography, Mass Spectrometry, HPLC, LC, GC, MS, GC-MS, LC-MS, single quad, triple quad, Waters, Thermo, Agilent, service engineer, FSE, remote support instrument technician, technical support, repair, maintenance, Scotland, Edinburgh, Livingston, VRS9529PC

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