Salesforce Sales Cloud Administrator / Developer
<p><strong>Job Title: Salesforce Sales Cloud Administrator / Developer</strong></p><p><strong>Location: Maple Grove, Minnesota Hybrid</strong></p><p><strong>Duration: Contract</strong></p><p><br></p><p><strong>The role now</strong></p><ul><li>5+ years of Salesforce admin work, Sales Cloud specifically</li><li>About 70% admin and config, 30% development (Apex, triggers, LWC)</li><li>ServiceMax experience not required, but the candidate needs to be willing and able to learn it</li><li>Hands-on individual contributor, not someone aiming for architect or team lead</li></ul><p><br></p><p><strong>Required qualifications:</strong></p><ul><li>5–8 years of hands-on Salesforce experience, with strong Sales Cloud administration, configuration, automation, and development skills, including Apex, Triggers, LWC, SOQL, Flows, security, and integrations.</li><li>Demonstrated ability to independently diagnose, troubleshoot, perform root cause analysis, and resolve complex Salesforce platform and application issues with minimal supervision.</li><li>Take full ownership of incidents, service requests, and technical issues from initial triage through resolution and closure, demonstrating urgency, reliability, and accountability.</li><li>Ensure timely incident acknowledgment, prioritization, investigation, escalation, and resolution within established SLAs, minimizing business disruption.</li><li>Proactively communicate incident status, risks, blockers, and resolution timelines. Collaborate eƯectively with cross-functional product, engineering, integration, and business teams for extended troubleshooting and issue resolution.</li><li>Demonstrate a strong willingness and commitment to acquire ServiceMax expertise through formal PTC training, relevant certifications, knowledge transfer, and handson learning.</li><li>Provide hands-on support during hypercare, stabilization, and transition into longterm production operations, including incident management, configuration maintenance, and continuous improvement.</li><li>Independently execute Salesforce configuration changes, troubleshoot customizations, and deliver targeted development fixes and enhancements to maintain platform stability.</li><li>Operate independently in a fast-paced environment, proactively identify and address issues, take initiative, and rapidly develop proficiency in new platforms and business processes.</li><li>Maintain accurate incident documentation, root cause findings, resolution details, and knowledge articles to enable eƯective knowledge transfer and sustainable support operations.</li><li>Ability to support US business hours within a team-based coverage model spanning</li><li>6:00 AM–6:00 PM Central Time.</li></ul><p><br></p><p><strong>Preferred qualifications:</strong></p><ul><li>Hands-on experience with Salesforce Field Service (FSL), including work orders, scheduling, dispatching, and mobile field service capabilities.</li><li>Prior experience in L2/L3 application production support, platform operations, or application sustainment teams.</li><li>Familiarity with ServiceMax Core, ServiceMax Go, or related field service capabilities.</li><li>Certifications</li><li>Required</li><li>Salesforce Certified Administrator</li><li>Salesforce Certified Platform Developer</li></ul><p><br></p>
