Senior Product Enablement Manager

  • Shape global product education and launch readiness at Phorest, helping teams confidently bring new features to life and deliver more value to salons and med-spas
  • We’re looking for a Senior Product Enablement Manager to join our Product Operations team and own Phorest’s global product enablement and education strategy
  • Sitting within Product Operations, this senior individual contributor will ensure our product investments translate into confident teams, successful launches, and measurable customer value
  • You will play a key role in educating and preparing customer-facing teams for new product and feature launches—ensuring they have the knowledge, supporting collateral, guidance, and systems to confidently onboard, support, and grow customer adoption
  • Partnering across Product, Product Marketing, Education, Support, Success, Growth, Sales, and Regional teams, you will establish scalable standards, establish our end-to-end product content strategy, drive digital adoption via tools like Pendo, and leverage AI to scale operational efficiency
  • This is a high-impact opportunity to shape internal product education, scale knowledge systems, and optimize product adoption globally
  • Global Strategy & Governance: Define and evolve Phorest’s global approach to product enablement, launch readiness, and internal education. Establish scalable frameworks and governance that enable consistent execution across functions and regions
  • Launch Readiness & Change Management: Partner across Product, Product Marketing, Release & Launch Operations, and regional teams to translate product strategy into clear launch plans, ensuring customer-facing teams are fully equipped to operationalize new capabilities
  • Scalable Education & Knowledge Systems: Design learning pathways, training programs, playbooks, and self-service knowledge ecosystems that build product capability, streamline PM onboarding, and reduce operational reliance on Product Managers
  • End-to-End Product Content Strategy: Own Phorest’s product content lifecycle—defining standards for Jira, Notion, release notes, feature catalogues, and release communications to ensure consistent product messaging across all internal and external touchpoints
  • Digital Adoption & Pendo Governance: Own the strategy and operating standards for Pendo and in-product guidance, utilizing digital adoption interventions to drive activation, engagement, and sustained feature usage
  • Data-Driven Outcomes & Feedback Loops: Define success metrics for enablement initiatives, combining product data, customer insights, and frontline feedback to diagnose adoption barriers and deliver targeted education programs
  • Product Expertise & AI Scaling: Serve as a senior product expert across Phorest products and industry workflows, while leveraging AI, automation, and operational improvements to increase enablement leverage and self-service

Benefits

  • Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
  • As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
  • We help you travel by providing a bike to work scheme as well as tax saver transport tickets
  • We care for your family and provide Enhanced Maternity and Paternity benefits
  • We grow our own timber! We provide a great learning environment including an extensive onboarding program
  • Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
  • We don’t believe in formal dress codes. We prefer causal things
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