FLEX Director, Revenue Management Amadeus CRS Workshop Facilitation Leader
This is a temporary position
The assignment duration is through 12/31/2027
JOB SUMMARY
This role serves as the lead facilitator for Revenue Management workshops that support the successful deployment of the Amadeus Central Reservation System (ACRS) across Marriott properties. The FLEX Director, Revenue Management will guide Revenue Managers through system readiness activities by leading interactive workshops, providing subject matter expertise, and ensuring a smooth transition to ACRS. Key areas of focus include rate plans, price plans, inventory types, non-room products, data validation, and pre-go-live configuration activities.
Partnering closely with property leaders, Revenue Managers, and deployment teams, this individual will simplify complex system concepts, troubleshoot challenges, and drive adoption of new tools and processes. In addition, the role plays an important part in continuous improvement efforts by enhancing workshop content, incorporating participant feedback, and staying current on ACRS system enhancements, revenue management best practices, and evolving training methodologies.
CANDIDATE PROFILE
Education and Experience
Required
- 4-year degree from an accredited university.
- 8+ years of experience in Revenue Management, Reservations, the lodging/hospitality industry across multiple brands, strategic planning, project deployment, or a related discipline.
- Demonstrated experience designing and delivering training or workshops to adult learners.
Preferred
- Deep knowledge of central reservation systems.
- Experience with large-scale system deployments or property conversions.
- Certification in adult learning, instructional design, or facilitation.
- Change management or project management credentials, with strong analytical, organizational, and communication skills.
- Ability to travel as needed for workshop delivery.
- Influencing skills, with strong verbal and written communication abilities.
- Ability to understand business needs and identify areas of opportunity.
- Ability to present to internal and external audiences, as well as listen openly to feedback, with the result of achieving the best work.
- Excellent listening skills and willingness to encourage ideas and resolve conflict in a positive manner.
- Demonstrated record of strong collaboration with varied stakeholder groups.
- Ability to present ideas, expectations, and information in a concise, well-organized manner to diverse audiences
CORE WORK ACTIVITIES
Workshop Facilitation
- Lead multi-day, remote interactive Revenue Management workshops for Revenue Managers, utilizing standardized facilitation materials and best practices.
- Deliver engaging, hands-on training sessions covering ACRS configuration, data migration, rate plan setup, inventory management, and policy validation.
- Guide participants through practical exercises, knowledge checks, and system demonstrations to ensure comprehension and readiness.
- Adapt facilitation style to accommodate diverse learning needs and property types.
ACRS Setup & Pre-Go-Live Support
- Serve as the subject matter expert on Amadeus CRS functionality, including rate plans, price plans, inventory types, and non-room product configuration.
- Support Revenue Managers in validating migrated data, identifying gaps, and completing manual configurations as required.
- Provide guidance on best practices for rate plan mapping, policy assignment, and inventory categorization.
- Troubleshoot issues and escalate system or process barriers as needed.
Stakeholder Engagement & Change Management
- Act as a trusted advisor to property leaders, revenue managers, and deployment teams.
- Communicate complex system concepts in clear, actionable terms.
- Gather feedback from early adopters and share insights into improving future workshops and deployment processes.
- Foster a collaborative, supportive learning environment.
Materials & Continuous Improvement
- Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.
- Maintain knowledge of the Revenue Manager Task List.
- Stay current on ACRS enhancements, revenue management trends, and training methodologies.
- Contribute to the development of new learning content and process documentation.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
