Remote Customer Service Representative – Full-Time or Part-Time

02-Sep-2026

Remote Customer Service Representative – Full-Time or Part-Time

Knoxville, TN

External Job Description and Responsibilities

Remote Customer Service Representative – Full-Time or Part-Time

TeamHealth National Patient Service Center | Work From Home

$750 Sign-On Bonus + Quarterly Incentives

Are you a motivated communicator with a passion for helping others? The TeamHealth National Patient Service Center is seeking Customer Service Representatives for full-time or part-time roles. This position begins with paid, remote or on-site training at our Knoxville, TN location, which you can choose to work 100% remotely or from our office.

In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.



Position Highlights:
  • $750 Sign-On Bonus + Quarterly Performance Incentives
  • 4-week paid remote
  • Training hours: 8 AM to 5 PM EST, Monday through Friday
  • Work from home
  • Company-provided equipment for remote
  • Flexible Scheduling – Full-time and part-time options available



What We Offer:
  • 401(k) Retirement Plan with discretionary company match (Available to full-time and part-time employees)
  • Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
  • Comprehensive Wellness Programs – Support for your physical, emotional, financial, and social well-being
  • Ongoing Training & Professional Development
  • Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options



What You’ll Do:
  • Provide excellent customer service by phone, assisting patients with billing and insurance questions
  • Research and resolve patient account issues
  • Update insurance information and rebill claims as necessary
  • Generate and send itemized statements or courtesy claims
  • Set up and manage patient payment plans
  • Accurately document all patient interactions
  • Maintain professionalism and empathy in all communications
  • Perform other related administrative duties as assigned



What You’ll Need:
  • High school diploma or GED
  • Strong verbal communication and listening skills
  • Ability to multitask: listen, speak, and type simultaneously
  • Comfortable using Microsoft Windows and computer-based systems
  • Previous customer service, call center, retail, or hospitality experience is a plus




Apply today to join the TeamHealth National Patient Service Center—where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment.

Requirements

Location

On-Site

Working Level

Full-Time

Remote Customer Service Representative – Full-Time or Part-Time | TeamHealth

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