Clinical Administrator
Action for ME have an exciting opportunity for an experienced and highly organised Clinical Administrator to join our Healthcare Services team on a part-time, remote contractor basis. This rewarding role will involve providing high-quality administrative support to clinical colleagues, including scheduling patient appointments, preparing clinical letters and reports, dealing with inbox, colleague and patient enquiries and liaising with GP surgeries.
We’re looking for a confident communicator, proactive organiser and collaborative team player with excellent attention to detail. You will be a supportive and capable administrator, with demonstrable experience of maintaining confidentiality and meeting deadlines.
This is a self-employed post between 1 and 1.5 day (7 – 10.5 hours) per week which will need to be worked flexibly to meet the needs of our patients, clinicians and clinical services.
Job purpose
Working closely with Action for ME’s Clinical Lead, you will provide an effective and efficient administration support service to our multi-disciplinary clinical teams. You will be responsible for clinical appointments, co-ordinating patient and clinician schedules, maintaining accurate records and ensuring compliance.
Key working relationships
The Clinical Administrator role is on a self-employed contractor basis and reports to the Clinical Lead within Action for ME.
Other key working relationships within Action for ME:
- Specialist GPs
- Physiotherapists
- Healthcare Services Administrator
- Charity Administrator
- Services team, and other Action for ME colleagues
Key working relationships externally:
- patients and family members/carers
- other clinical staff within external primary care supporting our patients
Key duties
Enquiries
- Dealing with, and responding to, emails and phone calls from patients and their family members and carers.
- Responding to emails and enquiries from Action for ME’s frontline information and support team, clinical and other colleagues.
- Following up and responding to clinical administration enquiries received through the healthcare admin email inbox.
- Forwarding enquiries to the relevant member of the clinical team and responding as directed.
- Liaising with clinicians.
Appointments
- Maintaining clinical waiting lists within Action for ME’s database and systems.
- Clinical booking and scheduling of patient appointments, in line with clinician availability, including handling cancellations and filling short notice appointments.
- Actioning any enquiries received.
- Liaising between the clinicians and patients.
- Any other clinician-related administration.
Record keeping
- Keep records of patients and consultations within the organisation’s database and systems.
- Maintain patient lists.
- Working within Action for ME’s data protection policy and wider GDPR.
General clinical administration
- Preparing clinician letters and reports based on consultation information.
- Sending out correspondence after consultations have taken place.
- Any other general clinical administration, as required.
- Working closely with the Healthcare Services Administrator providing cover in other areas as needed.
This list is not exhaustive and may change by mutual agreement depending on the needs of the organisation.
Person specification
Essential skills and experience
- Experience of providing effective administration support in a remote, fast-paced environment (minimum 5 years).
- Knowledge and experience of administration systems and databases and the ability to quickly learn relevant bespoke software systems.
- Excellent written communication and interpersonal skills, with the ability to engage effectively with patients, healthcare professionals and colleagues.
- Ability to work independently and collaboratively within a healthcare services environment.
- Proficient with Microsoft Office (including Word, Excel, Outlook, Teams)
- Experience of collating reports, providing clear and concise communication (such as emails, letter and reports) for a range of individuals
- Excellent planning and prioritisation skills, able to effectively manage workload
- High level of accuracy to capture and input patient data
- Ability to work collaboratively, professionally, use initiative and maintain confidentiality
Desirable skills and experience
- Experience of working as an administrator within a clinical setting
- Experience of using patient record systems
Attitudes
- Commitment to patient-centred care for people with ME.
- Recognise and value diversity, work in a respectful way.
