Part-Time Admin Assistant
PART-TIME ADMIN ASSISTANT
TS Plumbing & Heating Services Ltd
Sandy Lane, Romsey, Hampshire, SO51 0PD
£12.71 – £13.25 per hour, depending on experience
Permanent | 16.5 – 18 hours per week | Three days per week
ABOUT TS SERVICES
TS Services is an established, family-run plumbing, heating and building company based in Romsey.We are looking for a friendly, organised and dependable Part-Time Admin Assistant to join our busy office team. This is a varied, hands-on role supporting the day-to-day running of the business and helping us continue to provide a reliable service to our customers and engineers.
THE ROLE
You will work alongside our existing full-time administrator, with both members of the administration team sharing the general office workload during their working hours.Your responsibilities will include
- Answering incoming telephone calls and taking clear, accurate messages
- Making routine customer, supplier and appointment-related calls
- Monitoring shared email inboxes and responding to routine enquiries
- Keeping customers updated regarding appointments and ongoing work
- Booking appointments and helping to manage the engineers’ diary
- Providing day-to-day administrative support to our engineers
- Taking enquiry details and gathering information, photographs and documents for estimates
- Placing approved material orders and monitoring deliveries
- Obtaining missing job information and helping prepare routine invoices
- Maintaining vehicle records, business trackers and recurring reminders
- Collecting job information and photographs for company records and marketing
- Completing general office administration and supporting the team wherever required
- Is friendly, professional and confident speaking with customers
- Is organised, reliable and able to manage several tasks at once
- Communicates clearly by telephone and email
- Records information accurately and follows tasks through to completion
- Is comfortable using Microsoft Office
- Can work independently while also contributing to a shared office workload
- Is willing to learn new systems and develop their knowledge of the plumbing and heating industry
- Recognises when a matter needs to be escalated to a manager
- Is able to work from our Romsey office at least two days per week
WORKING ARRANGEMENTS
- Three days per week
- Approximately 16.5 – 18 hours per week
- Typical working hours of approximately 9:00am–2:30pm or 8:00am–2:00pm
- Exact working days and hours to be agreed with the successful applicant
- A minimum of two days per week at our Romsey office
- Following successful training, the third day may be worked from home by agreement
- Occasional additional holiday or sickness cover would be helpful but is not essential
PAY
£12.71 – £13.25 per hour, depending on experience.The anticipated starting rate is £12.71 per hour, with pay reviewed following successful completion of the three-month probationary period.
BENEFITS
- 28 days’ holiday including bank holidays, calculated pro rata
- Workplace pension, subject to eligibility
- Statutory Sick Pay, subject to eligibility
- Free secure on-site parking
- Company events
- Training on company systems and procedures
- Supportive working environment within an established family-run business
- Some homeworking flexibility following successful training
Pay: £12.71-£13.25 per hour
Expected hours: 16.5 – 18.0 per week
Benefits
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home
- Are you able to work from our Romsey office at least two days per week?
- Are you available to work approximately three days and 16.5–18 hours per week?
- Which weekdays are you available to work?
- Are you comfortable answering telephone calls and dealing directly with customers?
- Do you have experience using Microsoft Office?
- How many years of administration or customer-service experience do you have?
- Have you previously used Commusoft or another job-management system?
- Would you occasionally be able to provide additional holiday or sickness cover?
- When would you be available to start?
