Product Educator
About The Role.
Murj strives to deliver best-in-class product-training, further establishing Murj as an authoritative source, industry education leader, and supportive partner. We are seeking a Product Educator who has direct experience in working with AI-enabled solutions to join our fast-growing SaaS company. The Product Education team operates with a dynamic and innovative approach, fostering cross-functional collaboration and organizational agility. This role is a key part of empowering users (Murj employees and customers) to utilize Murj's product and its expansive feature set to the fullest potential.
The ideal candidate will have a deep understanding of both SaaS education and training and the cardiovascular healthcare landscape. Candidates must be comfortable identifying top-priority tasks and working autonomously.
What You'll Do.
- Assist users with Product Education deliverables.
- Manage product release education needs, including:
- Collaborate with cross-functional Product and Engineering stakeholders.
- Draft release education deliverables.
- Approach sensitive release timelines with agility.
- Contribute to Murj's publication cycle, including deliverable review and feedback.
- Address high-priority requests from cross-functional partners.
- Curate modern integrated learning ecosystem deliverables utilizing established best practices, efficiencies, approved content curation tools, and AI.
What Makes You a Great Fit.
- Ability to operate in a fast-paced software environment.
- Values collaboration, teamwork, and constructive feedback.
- Agile problem-solver skilled at reorienting priorities with shifting priorities and customer needs.
- Aptitude for learning new software applications and utilizing AI.
- Professional manner in dealing with a large customer base.
- Maintains strong attention to detail.
- Can independently and professionally manage project requirements.
- Excellent written and verbal communication skills.
What You Bring.
- Bachelor's degree required or equivalent experience in writing, education, or related fields.
- Experience curating customer learning deliverables.
- Experience working in a SaaS or healthcare technology environment.
Nice To Haves.
- Learning management system experience.
- Experience curating deliverables such as images, videos, simulations, and training courses.
- Proficiency in project management tools and software.
- Proficiency with Adobe creative suite products.
- Deep understanding of the cardiac implantable electronic device space or other cardiovascular verticals.
- Deep understanding of the Murj platform and underlying data structures.
What Success Looks Like (First 90 Days).
- Independently assisting users with Product Education deliverables.
- A strong understanding of the Murj platform and its expansive feature set.
- Stewards product release cycles by leveraging project management tools and driving cross-functional alignment.
- Core contributor to Murj's publication cycle, including drafting, reviewing, and providing feedback on deliverables.
Location and schedule.
This position offers a remote-friendly setup. Candidates must be available during core hours (8:00 a.m. to 5:00 p.m. local time) to serve our internal teams and clinical partners. Occasional evening hours-generally starting around 10:00 p.m. ET-will also be necessary to assist with evening product releases.
Travel expectations: 1-10%: Minimal to no travel; maybe a few meetings or events.
