[Remote] Senior Windows Native Application Engineer (Screen Recording)

Note: The job is a remote job and is open to candidates in USA. Cresta is an AI platform company focused on improving customer experiences through conversational AI, human agent augmentation, and conversation intelligence. The Senior Windows Native Application Engineer will build and maintain desktop screen-capturing, auditing, and analytics systems for compliance and quality assurance, while owning complex client-side systems and supporting PII/PCI redaction.


Responsibilities

  • Play a substantial role in the platform engineering team
  • Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements
  • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables
  • Constantly identifies product improvement opportunities and generates product improvement ideas
  • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards
  • Technical ownership in a substantial part of the Cresta product and platform
  • Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity
  • Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity

Skills

  • Bachelor's degree in Computer Science or related field
  • Strong Computer Science fundamentals
  • Strong experience building native desktop applications on Windows, including deep familiarity with OS-level APIs (Win32, etc.)
  • Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture
  • Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations
  • Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches
  • Strong software engineering fundamentals with 6+ years of experience and a track record of technical ownership
  • WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred

Benefits

  • Medical, dental, and vision plans designed to fit employees and their families’ needs
  • Paid parental leave
  • Monthly Health & Wellness allowance
  • Work from home office stipend for a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: 3 weeks in Canada
  • PTO: unlimited in the USA
  • Equity

Company Overview

  • Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 501-1000 employees. Its website is

    • Company H1B Sponsorship

  • Cresta has a track record of offering H1B sponsorships, with 3 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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