Business Rates Supervisor
Business Rates Supervisor Annual Salary: £31K-£35k Location: Bromley Job Type: Full-time permanent hybrid working Join a leading business service provider in the UK, as a Business Rates Supervisor. This role is crucial for managing and recovering Business Rates debts efficiently, ensuring compliance with regulations, and maintaining high standards of documentation and customer service. Day-to-day of the role: Process documents for Business Rates accounts in line with agreed processes. Review daily tasks, prioritise, and assist in increasing collection rates. Allocate work to officers and monitor quality and performance. Train, supervise, and mentor officers. Liaise with IT to request reports to assist with collection and data cleansing. Proactively manage account housekeeping and debt chasing. Undertake tracing functions including company search for account payers. Maintain and update Business Rates debtor records to ensure accurate billing and collection of outstanding debts. Process recovery administrative documents and assist in summons surgeries. Attend NNDR recovery appointment meetings and monthly Summons court hearings. Refer cases to Enforcement Agents and process returned cases for next recovery action. Identify and prepare cases for charging orders and bankruptcies. Ensure knowledge is up-to-date in relation to Business Rates KPIs and SLA, and company policies and procedures. Perform other duties as required, commensurate with grade and responsibility. Required Skills & Qualifications: GCSE level education or equivalent with minimum of 5 grades A-C including English and Maths. Proven experience in the Revenues and debt recovery field, with good knowledge of Business Rates regulations. Effective communication skills, both verbally and in writing, with various stakeholders. Proactive approach to debt recovery. Ability to produce high-quality and accurate documentation. Team player, able to assist other team members to meet KPIs and SLA. Flexible approach to work, managing peaks in workload and undertaking overtime during peak periods if required. Able to work independently, meeting agreed targets by prioritising and planning. Proficient in Academy (NEC), Word, Excel, and MS Outlook. Benefits: Professional development opportunities and support towards gaining professional qualifications. 26 days holiday per annum, plus bank holidays, with incremental increases. Life assurance equivalent to 4 times the basic salary. Defined contributory pension scheme with up to 6% match. Access to a wide range of benefits, rewards, and discounts. Employee wellbeing initiatives including EAP, company sick pay, and occupational health support. Free eye tests and annual flu jab. Family-friendly policies and flexible working options. Recommend a friend recruitment referral scheme. Cycle 2 Work Scheme. If you are interested in this vacancy, please apply right away.
