Casual Receptionist
Variable / 0 hours per week casual contract
1Leisure is recruiting casual receptionists to join our busy and customer-focused Reception team, supporting the day-to-day operation of our leisure facilities and ensuring a welcoming, safe and efficient front-of-house service for all customers.
Reception staff play a key role in delivering high standards of customer care, acting as the first point of contact for visitors, members, and course participants. The role involves handling customer enquiries and bookings, processing payments, and ensuring all relevant operational, audit, and health & safety procedures are followed at all times.
Successful candidates will be reliable, responsible and customer-focused, with the ability to communicate clearly and confidently with a wide range of people, both in person and over the phone. You must be able to work on your own initiative as well as effectively as part of a team, often in a busy and fast-paced environment.
Duties will include:
- Managing customer enquiries and bookings accurately and efficiently
- Using computerised booking, till and payment systems
- Handling cash and card payments and supporting basic reconciliation processes
- Providing a high standard of customer care and responding appropriately to customer feedback or concerns
- Maintaining a professional appearance and adhering to uniform and operational procedures
- Working in accordance with health, safety, and data protection requirements
Previous experience in a customer-facing role, particularly within reception, leisure, or retail environments, would be advantageous. Experience of cash handling, IT systems and booking or point-of-sale software is desirable, although training will be provided.
The role requires flexibility, with shifts covering early mornings, evenings, weekends and Bank Holidays, according to operational need.
For further information or an informal discussion, please contact Toby Hazelgrove on 01983 823880 ext. 7909.
Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
To discover more about our careers please visit Jobs and careers - Isle of Wight
Find out more about Our culture and environment & living on the Isle of Wight
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.
We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
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The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.
The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.
Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council’s commitment to safer recruitment and compliance with regulatory requirements.
This council and its schools recruit according to the council’s Recruitment, Policy and Procedure and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.
For support completing your online application or for further information on how to apply, phone 01983 823134 or email callcentre@iow.gov.uk Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.
Please read the Application Guidance Notes before applying. If you are unable to complete this application, email us at careers@iow.gov.uk or telephone us on 01983 823113
