Concierge Executive Wine Clients
đź“Ť Based in our beautiful Piccadilly flagship (5th & 6th floor!)
If you love building relationships, delivering unforgettable customer experiences, and you're excited by the world of wine & spirits (even if you’re just beginning your journey), this could be the perfect next step for you.
Our Head Office sits right in the heart of Piccadilly — surrounded by iconic restaurants, bars, galleries, shops, and transport links. It’s an inspiring place to work, right next to Green Park Tube Station.
🍷 About the Role
As a Concierge Executive – Wine Clients, you’ll play a key role in supporting some of our most high‑profile private and corporate clients. This is a varied, people‑centric role where no two days are the same. You’ll combine proactive sales, relationship building, and exceptional service to bring joy to our customers and help drive our wine & spirits business forward.
Whether you already know your Bordeaux from your Burgundy or you’re keen to learn, you’ll have the chance to grow your knowledge through tastings, training, and hands‑on experience.
🌟 What You’ll Be Doing
- Managing key wine and spirit accounts, nurturing relationships, and achieving sales targets
- Sharing updates on new releases, promotions, and exclusive products
- Meeting clients to discuss large orders, gifting needs, and bespoke proposals
- Responding to new enquiries and showcasing our Wine & Spirit Concierge service
- Making proactive sales through events, outreach, and networking
- Overseeing client orders from first enquiry all the way to delivery
- Representing us at events and building your presence on LinkedIn
- Leading a small team during the Christmas peak period to help us shine even brighter
- Working closely with buying, merchandising, and logistics teams
- Attending in‑store tastings and training sessions to grow your expertise
✔️ What We’re Looking For
- Brilliant communication and interpersonal skills
- Organised, proactive, and confident managing client relationships
- A genuine enthusiasm for wine, spirits, and our brand
- Experience using D365 or Zendesk
- Knowledge of own‑label and proprietary wine/spirit ranges
💙 Why You’ll Love Working With Us
- Up to 40% discount in store and restaurants
- 25 days’ holiday + your birthday off
- A fantastic subsidised staff restaurant using our own ingredients
- Great opportunities to grow professionally and personally
- An inclusive, welcoming environment where your development truly matters
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
