Part Time Customer Service Assistant - ScotRail Bathgate

Station Gateline Assistant - A Rewarding Career in Rail Travel

Location: Bathgate (Must be within a 45-minute travel distance)

Salary: £16,224 per annum + 3% commission

Contract: Permanent, Part-Time (24.75 hrs per week)

Hours: Various shifts and weekend working

Due to the shift patterns required, applicants must have a reliable means of travelling to and from the station for early morning and late evening shifts.

Looking for a role where you can thrive, grow, and make a difference?

Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.

What You'll Be Doing:

· Provide customer information and assistance, including support for wheelchair users.

· Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.

· Check tickets and supporting documents.

· Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.

· Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.

· Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.

· Assist with customer direction and queue management to maintain smooth movement through the gateline area.

· Carry out queue-busting duties as required.

· Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.

· Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.

Who We're Looking For:

We welcome applicants who:

· Have a warm, engaging approach and love connecting with others.

· Excel in communication-building trust and rapport with passengers.

· Thrive in a supportive team culture while being confident working independently.

· Have the ability to manage ramps (training provided).

· Are motivated to learn and develop in a rewarding role.

Why Join Us? Because We Invest in You.

Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:

· Contributory Final Salary Pension Scheme-ensuring long-term financial security.

· Free & discounted rail travel-helping you and your family stay connected.

· Generous holiday allowance-so you have time for yourself and your loved ones.

· Enhanced family leave policies-including maternity, paternity, and adoption leave.

· Life insurance cover-equivalent to 4x your annual salary.

· Exclusive discounts-on shopping, fitness, and healthcare plans.

Commitment to Diversity & Inclusion

This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.

Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Back to blog

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...