Sales Associate

Join the Fortnum & Mason Confectionary Team!

Be the First Impression. Create the Lasting Memory.

At Fortnum & Mason, our Ground Floor is where the magic begins—and our Sales Associates are its storytellers. From the moment guests’ step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor Sales Associates team delivers more than just retail; they create unforgettable experiences.

Join us in creating experiences through our Confectionary counter.

Why Work For Us:

  • Competitive hourly rate + paid overtime
  • Discretionary annual bonus (up to 5% of salary)*
  • Up to 40% store and restaurant discounts*
  • Subsidised staff restaurant using Fortnum’s ingredients
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
  • Matched pension scheme and career development opportunities
  • Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

Sales Associate - Confectionary - 37.5 Hrs

What You\'ll Do:

  • Delivering an exceptional personalised service on our confectionary counter
  • Identifying customer profiles and taste to enhance a storytelling experience
  • Complete transactions of products

What We\'re Looking For:

  • Experience in a fast-paced environment in a similar role/passion for chocolate/confectionary
  • Brings genuine enthusiasm for fine food and drink, inspiring customers with recommendations that elevate their shopping experience.
  • A friendly warm approach with great people skills
  • Flexibility to work various shifts, including weekends
  • Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Salary: GBP 10.8 - 13.2 per hour
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